Frequently Asked Questions
Shipping
Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders over $99. For orders below $99, a flat shipping fee of $7.99 applies.
Q: How long does shipping take?
A: Shipping typically takes 7-15 business days, depending on your location.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 14-day return policy. Items must be in their original condition and packaging. Customers are responsible for return shipping fees.
Q: Can I return custom orders?
A: Custom orders are non-refundable unless there is a quality issue with the product.
Product Care
Q: How should I care for my jewelry?
A: Keep your jewelry away from water, perfumes, and harsh chemicals. Store it in a dry, cool place when not in use.
Q: Are your gemstones natural?
A: Yes, all our gemstones are natural and carefully selected for their quality and beauty.
Payments & Security
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment options available at checkout.
Q: Is my payment information secure?
A: Absolutely. We use encryption and secure payment gateways to protect your information.
Orders & Tracking
Q: How do I track my order?
A: Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
Q: Can I modify or cancel my order?
A: If your order has not yet been shipped, please contact us as soon as possible to make changes.