iLMondo｜Handmade Pearl and Tourmaline Necklace

• Free Shipping: Orders over $99 qualify for free worldwide shipping.

• Standard Shipping Fee: For orders under $99, a $7.99 shipping fee applies.

• Delivery Time:

• Domestic orders: 5–7 business days.

• International orders: 10–15 business days.

• Order Tracking: A tracking number will be provided once your order is shipped.

• Return Window: We accept returns within 14 days of receiving your order.

• Conditions: Items must be in their original packaging and unused.

• Return Shipping: Customers are responsible for return shipping fees.

• Refunds: Once we receive your returned item, refunds will be processed within 3–5 business days.

(Custom products are non-refundable unless there is a quality issue.)

Q: How can I track my order?

A: Once your order is shipped, you will receive a tracking number via email. Use it to track your package on our logistics partner’s website.

Q: Do you ship internationally?

A: Yes, we offer worldwide shipping. Free shipping is available for orders over $99.

Q: What payment methods do you accept?

A: We accept major credit cards, PayPal, and other secure payment methods.

Q: How do I care for my jewelry?

A: Avoid direct contact with water, perfume, and harsh chemicals. Store your jewelry in a dry place when not in use.

Q: Can I modify or cancel my order?

A: If your order hasn’t been shipped, please contact us at harleyhuxiao@126.com as soon as possible to request changes.